Customer Feedback

We always welcome your feedback, good or bad.  Any customers receiving or affected by our services can complain, offer suggestions or give praise.  All feedback is treated in confidence.

We appreciate your positive comments when things go well, and also recognise that sometimes things go wrong or that we may not meet our services standards.  If they do, we will apologise and aim to put things right promptly and fairly at an early stage. You will not receive any adverse treatment because you have complained.

We will learn from managing and resolving complaints to ensure we make real improvements to our services, and appreciate customer feedback to let us know what is working well, whether we can make further improvements, and ideas or suggestions about how to better deliver services to our customers.

If you would like to pay us a compliment, suggest an improvement or complain about any service you have received from us please click here to complete and submit a short online form.

We aim to:

  • acknowledge receipt of your feedback within 5 working days, and
  • for complaints, provide a full written response within 10 working days.

Your Views of our Service

Between April and June 2009, all First Wessex residents were invited to take part in a survey about our services. We commissioned the National Housing Federations Feedback service to ask all of our residents about the services they receive. 43% of all our residents responded.

Download a copy of our report summarising the key messages from the survey and how we are responding:

If you want to see the NHFs original report to First Wessex, click here.

To complete an online response form and tell us if we on the right track, click here

For further information please see our Customer Feedback Policy and our Customer Feedback Procedure.